Overall benefit: Team Zeus connects geographically-dispersed teams
In today's business world, customer expectations are high — most particularly in terms of delivery. Indeed the logistics industry is constantly put under pressure to perform better. When it comes to logistics/transport, arguably the biggest challenge resides in ensuring that a customer's order is completed, picked and delivered within a tight deadline: this demands that a number of different departments are able to communicate quickly and efficiently.
For the employees of one company we consulted with, inefficient communication (and therefore barriers to collaboration) was becoming a real issue. The demands they faced were not serviced adequately by traditional methods of communication (email, telephone, fax). Prior to their transition to Team Zeus, they were inundated with emails through Outlook. The biggest issue that this bombardment of emails presented was that they were unable to prioritize the importance of each and work through in order of urgency. With Outlook they had to read through each email individually and prioritize the throughput of the information coming in. Before Team Zeus was implemented, not only would they have to read the message, but they would also have to look through lots of unnecessary information. They also had to ensure that they always copied each necessary staff member into every single email, which proved very difficult when time was short or when different members of staff were starting work at or leaving the company.
With hundreds of emails arriving from work colleagues alone, the productivity of the company's employees was suffering hugely and tasks were not being completed. It would take office workers hours to sort through their inboxes whilst trying to use the telephone to communicate with the warehouse team: it was not an effective set-up.
In the logistics industry, chat rooms can be created for different workflows. We would for instance recommend the creation of the following chat rooms: