Use the Team Zeus advanced reporting dashboard to discover how your company communicates and where the bottlenecks are.
Internal communication has a direct impact on a businesses’ productivity – therefore it’s essential for employees to learn how to master it. Unlike traditional software like email, Team Zeus enables you to monitor all activity that takes place on the platform. As a result, you are provided with the insight to both review and then improve team communication. In turn, you now have the power to accelerate workflows and reduce bottlenecks, like never before. We’re pretty excited about this feature!
The Team Zeus advanced reporting dashboard provides a valuable insight into the way people communicate in an organisation, providing a large range of data that can be analysed in order to measure the performance of either a team – or an individual.
Team communication performance analysis
The Team Zeus analytic dashboard lets users look at various team performance indicators, such as:
a) The number of messages exchanged by department
See how many messages are exchanged between work colleagues of a specific department and evaluate which department is the busiest on Team Zeus. This element can also be useful to distinguish which team relies the most on the use of Team Zeus for collaboration, or to determine if a group is spending too much time messaging their colleagues, rather than accomplishing their work – or ultimately, if a department requires help from another team.
b) The number of messages per room
Rooms are created for a department or for a particular workflow. The number of messages per room establishes whether a room is active or not, which can help to expose whether team members don’t communicate enough – or whether the room is really necessary.
c) What’s the most active conversation/thread or flexi-threads?
A thread can be created in a chat room, or outside a room when it includes users from different teams who work together on the same project. Such indicators can be handy to evaluate the importance of a particular task in terms of time allocation and work effort – it can also help find out if there is any communication issues when a thread hasn’t been regularly used.
d) Number of threads created by day
This statistic can assist a company in determining the amount of work a team should be given on a daily basis, and whether there are organisational issues that need to be resolved (when the number of threads is above what was expected).
e) Number of threads per room
Once again, this figure could indicate an important workload, and may also reveal any communication failure, when threads are unnecessarily created, as some conversations could have taken place in the default thread.
Analysing all these elements can highlight communication and/or collaboration problems that organisations can work on, to improve the efficiency of their different departments.
Performance of individual users
The Team Zeus advanced reporting dashboard also focuses on the single performance of each employee. Managers can identify if workers are experiencing difficulties, and can then define a list of objectives for every employee to reach, based on the report from Team Zeus. Here is an overview of the different items a business is able to obtain about each employee on Team Zeus:
a) See the highest message sender
This information could point out whether the workload of an individual is important; if an employee could do with more help from colleagues; or if a worker is a strong collaborator that people can rely on (demonstrating that s/he is a precious asset for the organisation).
b) Average respond time to messages by user
The average user response time will provide valuable information to managers, indicating whether certain individuals need to answer quicker to the messages they receive from their colleagues, or if they encounter difficulties in terms of time-management. If employees are slow to answer to their colleagues, this has a significant knock-on-effect on the rest of the organisation, as they might be late answering to emails from customers.
c) Number of unread messages per user
The number of unread messages per user is essential to detect any communication failure by individuals, which may need to be addressed. It could also indicate whether too many questions are sent to the same person, and that consequently, the person hasn’t got the time to answer to all of them.
d) Number of messages sent per user
This data helps indicate a colleague’s workload, and may show that an employee needs more help with his/her work. It could also mean that they are great communicators as they keep their colleagues in the loop with their current work flow.
e) Users with no activity
Various factors could explain why users haven’t been active on the platform. Perhaps, they were on holidays during the said period, or they encounter difficulties in using the application, or it could also show that they aren’t good team players.
Key benefits of business intelligence
We believe that the benefits from our reporting dashboard are clear to see. Nevertheless, the intention of the dashboard is to allow organisations to find and resolve communication problems at source. Become aware of which departments are slowest to respond – where the bottlenecks lie – and then act on this to increase productivity levels. As a result, communication can be streamlined, response times will reduce, and ultimately your staff will have more time – which will improve the level of service offered to your customers or key stakeholders.
In adsdition, certain enterprises like to reward their employees when they are efficient, so as to increase their job satisfaction. The advanced reporting dashboard can be used to detect the areas that employees need to improve, which in turn could be used to create a scheme for employees to be rewarded when goals are met.
How to access the reporting dashboard
At present, to request your communication analysis, simply send an email to . Please ensure that the email address you are sending the email from is the same that you use to access Team Zeus, and that you have admin access. The report will be automatically generated and emailed to you shortly after.
Sign up for your free trial today and gain access to the intelligence that will allow you to discover how your company communicates – instantly.